Bath and Body Works Customer Care

Contact Information

• Phone: 1-800-756-5005
• Email: customerservice@bathandbodyworks.com
• Website: https://www.bathandbodyworks.com/contact-us
• Live Chat: Available on the website
• Social Media: Bath and Body Works is active on Facebook, Twitter, Instagram, and Pinterest.

Hours of Operation

• Phone: 8am to 10pm EST, 7 days a week
• Email: 24/7
• Website: 24/7
• Live Chat: 8am to 10pm EST, 7 days a week
• Social Media: 24/7

Return Policy

• Bath and Body Works offers a 90-day return policy on all products, regardless of the reason for return.
• Customers can return products in-store or by mail.
• To return a product by mail, customers must first obtain a return label from the Bath and Body Works website.
• Customers are responsible for the cost of return shipping.
• Products must be returned in their original packaging and in new condition.

Exchange Policy

• Bath and Body Works offers a 90-day exchange policy on all products, regardless of the reason for exchange.
• Customers can exchange products in-store or by mail.
• To exchange a product by mail, customers must first obtain an exchange label from the Bath and Body Works website.
• Customers are responsible for the cost of return shipping.
• Products must be returned in their original packaging and in new condition.

Warranty Policy

• Bath and Body Works offers a 1-year warranty on all products, regardless of the reason for failure.
• Customers can file a warranty claim in-store or by mail.
• To file a warranty claim by mail, customers must first obtain a warranty claim form from the Bath and Body Works website.
• Customers are responsible for the cost of return shipping.
• Products must be returned in their original packaging and in new condition.

Customer Service Tips

• When contacting Bath and Body Works customer service, be sure to have your order number or account information ready.
• Be clear and concise when explaining your issue.
• Be patient and polite, even if you are frustrated.
• If you are not satisfied with the resolution of your issue, ask to speak to a supervisor.