Buying a Car from a Dealer with Warranty and Transmission Fails

Overview

Purchasing a car is a significant investment, and it’s crucial to safeguard your interests. One layer of protection is a warranty, which provides coverage for unexpected repairs. However, what happens if the transmission fails and you’re still under warranty? Here’s a comprehensive guide on your rights and options in such a scenario.

Warranties and Transmission Failures

Types of Warranties

There are two main types of warranties: manufacturer warranties and extended warranties. Manufacturer warranties are provided by the carmaker and cover specific components for a certain period or mileage limit. Extended warranties are optional and can be purchased from the dealer or a third-party provider, extending the coverage beyond the manufacturer warranty.

Transmission Coverage

Most manufacturer warranties cover the transmission for a period of time or mileage, typically around 3 years/36,000 miles. However, the specific terms and conditions vary depending on the make and model of the car. Extended warranties may offer additional coverage for the transmission, depending on the policy.

Steps to Take When Transmission Fails

1. Contact the Dealer

As soon as you experience transmission issues, contact the dealer where you purchased the car. Inform them of the problem and provide details about the symptoms. They may schedule an appointment for inspection and repair.

2. Document the Issue

Keep a record of all communication with the dealer, including emails, phone calls, and repair orders. Take photos or videos of the transmission issue if possible. This documentation will serve as evidence in case of any disputes.

3. Review the Warranty

Carefully review the terms of your warranty to determine if the transmission failure is covered. Check the duration of the warranty, mileage limits, and any exclusions that may apply.

4. Seek a Second Opinion

If the dealer denies your warranty claim, consider seeking a second opinion from an independent mechanic or transmission specialist. They can provide an assessment of the problem and determine if the transmission failure is covered under warranty.

5. Negotiate with the Dealer

Once you have a confirmation that the transmission failure is covered under warranty, negotiate with the dealer to ensure they fulfill their obligations. Be prepared to provide evidence and documentation to support your claim.

6. File a Complaint

If you are unable to resolve the issue directly with the dealer, you can file a complaint with the manufacturer or a regulatory agency such as the Federal Trade Commission (FTC) or your state’s Attorney General’s Office.

Legal Rights

In addition to the terms of the warranty, you have certain legal rights when purchasing a car. These rights include:

• The implied warranty of merchantability, which guarantees that the car is fit for its intended purpose.
• The implied warranty of fitness for a particular purpose, which applies if the car is purchased for a specific use.
• Lemon laws, which provide protection for consumers who purchase vehicles with significant defects that cannot be repaired.

Conclusion

If you experience a transmission failure while your car is under warranty, it’s important to understand your rights and take the necessary steps to protect your interests. By following the steps outlined in this guide, you can increase your chances of getting the transmission repaired or replaced under warranty and avoiding unnecessary expenses.